- 为什么我不能打开3D场景？
- 我无法打开我的平板电脑或移动设备上的工具。
- 当您更换硬盘或计算机时；请重新安装mozaBook；输入新的许可证码
- 系统要求
- 我可以在苹果MacOS电脑上使用mozaBook吗？
- 我如何将我的mozaBook许可转导我的另一台电脑上？
- 如何在mozaBook中发送反馈和错误报告？
- 我讲如何使用Flash内容？
- 如何使用VR耳机观看3D场景？
- 我怎样才能删除我的账号？
- 我将如何在浏览器中允许使用cookie？
- 如何在窗口模式下启动mozaBook？
- 如果我希望在另一个用户帐户中使用已经激活了许可证代码，我该怎么办。
- mozaBook更新后找不到dll文件
- 无法启动Windows 7中的3D播放器吗？
- 使用mozaWeb浏览器
- 我有多个用户帐户，而且我想合并它们
- 我有哪些许可证代码？ 我如何知道我的许可证能让我访问哪些数字内容？
- 我在启动 mozaBook时收到关于代理服务器设置错误的提示
- 为什么mozaBook无法连接到mozaWeb服务器上？
- 如何切换到教师帐户？
- 服务器不可用时如何从mozaBook发送反馈？
- 我使用Chromebook。 我应该如何打开3D场景？
- 如何在mozaWeb上发起视频会议？
- 如何删除我的视频会议链接？
- 我应该如何以管理员身份安装mozaBook？可以静默安装吗？
- 如果收到“处理页面时发生错误”的信息，我该怎么办？
- 如何在 Android 互动白板上使用 mozaBook 应用程序？
- 如何将3D播放器安装到与默认位置不同的文件夹中？
- 我在尝试激活许可证时收到错误消息。我该怎么办？
- 如何在 Android 互动白板和平板电脑上打开 3D 场景？
- Mozaik教育产品的VR兼容性指南
- 如何在mozaBook中打开GeoGebra内容
- 我要如何更新我的许可证？
- 如何在mozaBook中删除本地用户？
- 我将如何获得学校管理员权限，并且我能用它做什么？
- ,
- 我在启动 mozaBook 时收到缺少 DLL 的提示。
- I have a question / problem. What should I do?
You have probably had questions about a function or encountered some kind of issue.
Fortunately, the most common questions have already been answered. You can view these by clicking on the Help (1) button at the top, which opens the FAQ menu. Here, you can see the most frequently asked questions organised by category (2), but you can also use the search bar (3) at the top to search by keyword (4).
Please, review these questions, as you will probably find the answer to your own question as well.
If you have not found the answer to your question, click on I need help (5) and fill out the form to contact our support team, who will answer shortly.
On mozaWeb, you can also contact us by using the panel at the bottom of the page (6) or clicking on the green button featuring an envelope on the side (7). You can either:
1. Ask for help
2. Send feedback
Asking for help
In the first case, you can send us your question by filling out the form mentioned above. To help you effectively, please share as much information as possible about your question. Simply typing "I cannot find it" is not enough, because our team will not know what you are looking for and where.
Describe exactly what you are experiencing, for example, which book, which page of the book, which 3D scene, or which feature your question relates to.
Sending feedback
In this case, you will also need to fill out a form, but only click here if you are experiencing a technical issue, for example, if you see an error message or cannot open certain content. "I forgot my password" is not a technical problem.
Before sending your feedback, check that your computer's operating system, browser, or the mozaik3D app is updated to the latest version. If a newer version is available, update it and check if the problem persists. If so, describe the issue in as much detail as possible.
An issue can only be solved if the problem is clear; thus, it is important that you share as many details with us as possible. For example:
- What browser have you used to open mozaWeb?
- What operating system do you use?
- Where did you click when you received the error message?
You can also upload screenshots, screen videos, or other files, and in addition to the information you provide, the mozaWeb log files are also reviewed. Using the log files and your detailed description, our team tries to identify the error and begins the repair process.
Tip: If you encounter a problem while using a digital book or an exercise book, you do not need to exit the publication to send feedback. Click on the Feedback icon in the upper right corner (8) and submit your feedback in the window that appears, using the information provided above.
In this FAQ article, the feedback function of mozaWeb was presented, but you can also send feedback from applications installed on mobile devices, as well as from mozaBook.